Support
Answers to common questions — or send us a message and we'll get back to you.
How do I start playing?
Create an account — it's free and comes with a $10,000 play-money balance. Open any game from the lobby; your balance follows you in and out of every game.
How do deposits and withdrawals work?
This is a demo casino with a play-money cashier: the Wallet page tops up or withdraws instantly against your account. No real money is ever involved.
What are loyalty points and how do I earn them?
You earn 1 point per $1 wagered, automatically. Redeem points for bonus balance on the VIP page, or spend them on challenges & avatars instead.
How do VIP ranks work?
Ranks (Bronze → Diamond) are based on your lifetime wagered amount. Higher ranks raise your daily bonus and rakeback. Track your progress on the VIP page.
Are the games fair?
Yes — every spin is provably fair. Outcomes derive from HMAC-SHA256 over a server seed (hash-committed before you play), your client seed and a nonce. You can inspect and rotate seeds from the in-game info panel, and read more in About.
How do I verify my account?
Open Account → Verification to confirm your email and phone and complete the identity check. (Demo: codes are shown on screen and identity review approves instantly.)
I think I play too much. What can I do?
Take a break. This casino is play-money only, but if gambling is affecting your life, help exists: begambleaware.org and your local support lines. Play responsibly — 18+.
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Live support — not available in the demo. File a ticket and it lands in the operator's queue.